Claims Procedure: The steps you have to follow if you need to make a warranty claim.

Warranty Claims Procedure

If you are in the unlikely situation where you consider you have to make a claim DO NOT proceed with the repairs until the claim has been authorised by the Claims Administrator.

Your repairer must telephone the Claims Administrator and obtain a claim authority number.

At that time the Administrator will need:-

If a claim arises out of normal business hours the claim must be registered on the answering service..

It is ESSENTIAL that the vehicle is serviced in accordance to the manufacturers specification and schedule. Failure to observe this WILL INVALIDATE the warranty.

E&OE. The information above is intended for guidance only and does not constitute an offer of any kind.


Chassis, bodywork, interior and exterior trim, glass, tyres, batteries, exhaust, catalytic converter, in-car entertainment, locks, seized brake calipers and all service items.

Please note that normal wear and tear of components is EXCLUDED as this will have been reflected in the purchase price according to age and mileage.

For further information on the proceedure please call us on 01243 914914, email us, WhatsApp us, or click here for all contact options.