Evans Parker Returns and cancellations

Evans Parker Returns and Cancellations:

Our customer service advisors will help you throughout the ordering process, from helping to choose the right car for you, through to delivery to your door.

But if it’s not quite what you expected, then you have the right to cancel your order before delivery or return the vehicle under our 14-day guarantee.

We’ve listed the key points of the process and of the guarantee below. These details can also be found in the terms and conditions sent to you with the vehicle order form.

What is the ordering process?

You can reserve your car online or over the phone with a refundable deposit. We will then help to arrange finance if needed and agree any part exchange valuation in principal.

We’ll then send you a Vehicle Order Form outlining all the details of the order including delivery costs for you to confirm your acceptance. Once you do this, this will secure the car and – in most cases – you’ll have your car within a fortnight.

Can I cancel after ordering?

If you have a change of heart, you can cancel at any time before you sign the Vehicle Order for a full refund of the reservation deposit.

Once you sign the Vehicle Order, this will secure the car for you and preparation for delivery will begin. At this point, the reservation deposit will no longer be refundable under the conditions of our Reservation Service, should you wish to cancel.

If I don’t love my new car, how does the 14-day money-back guarantee work?

Once delivered, if you decide that your car isn’t what you were looking for, then you can return it by contacting us within 14 days of delivery provided that it hasn’t been driven more than 50 miles beyond the mileage recorded on the delivery note and is in the same condition as we delivered it to you.

What if the car is damaged when it arrives or the car is of the wrong specification?

We check your car to make sure it’s up to our standards before we deliver it to you, so damage is very rare. It’s also very important that you inspect your car upon delivery, as we’ll ask you to sign a form confirming that it appeared to be in good condition when you received it. If you’re not happy when you inspect, let our delivery partner know or note this on the form and contact us.

If you realise after the delivery that you’re unhappy with the quality, or if the car does not meet the specification ordered, just contact us as soon as possible, ideally sending photos of the issues with the car. Our team will assess your complaint and make arrangements to rectify issues.

All quality issues are dealt with fairly and transparently, in line with the industry standard BVRLA fair wear and tear guide, and we will happily arrange any necessary repair to bring the car to this standard at a minimum of inconvenience to you. If we are unable to rectify issues our team will arrange to collect the car from you and give you a full refund (less charges detailed below where applicable).


Because you are having your vehicle delivered the terms and conditions of your sale change a little bit. To ensure you fully understand how this effects your purchase please carefully read the points below.

The following terms and conditions apply to ordering a vehicle online with delivery.

If you have ordered and taken delivery of your vehicle without visiting our showroom and you are not buying the car in the course of your trade or business or obtaining it on hire-purchase finance, the following cancellation clauses apply:

What are the charges for returning a car?

Our cancellation (change of mind) terms relating to The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not affect any separate rights given to you in The Consumer Rights Act 2015 or the Sale of Goods Act 1979 (as amended).

If you have any questions please give us a call on 01243 914914, email us, WhatsApp us.

Or use the contact form below and one of our team will be in touch to help to discuss your options.